Reports to: Vice President of Operations
For over 90 years, Binder Heating & Air Conditioning has always been a family owned business with a vision for customer satisfaction and excellence. We provide heating and air conditioning services for residential and commercial customers throughout the metro area. Our business covers all areas of new construction, remodeling, and service.
We are seeking a detail orientated, highly motivated, person with outstanding customer relation skills to fill the position of Service Manager in our office. The Service Manager provides the first contact for our customers on the phone and in person in a professional manner, handles most of the day-to-day functions of the office, which includes the service department and service technicians and varying administrative functions. Ideal candidate will have previous experience running a small to medium sized service department.
Field all service calls, collect customer information, schedule and dispatch service technicians, locate parts or equipment, warranty paperwork, answer general questions in regards to heating or cooling, work with customers to solve problems
Create and maintain billing records, record all receivables daily, assemble bank deposit, some collections
Answering phone, process payroll paperwork, enter customer information into Quickbooks and Field Edge, maintain records, maintain President’s schedule, clerical duties, maintain relationship with union and submit benefits, obtain information for superiors as requested
Maintain supplies in the office and office equipment, process all mail, design and implement office policies, maintain records and filings
Perform Other Duties as Required
High school diploma or equivalent, additional education or training preferred
Previous experience in HVAC service company
Knowledge of Quick Books, Microsoft Office and general computer skills
Ability to solve problems
Effective communication skills
Detail orientated and accuracy
Efficient time management skills
Ability to create systems
Ability to multitask and handle potentially stressful situations calmly and appropriately
Must be responsible and dependable with information and tasks
Compensation dependent on education and experience. Health insurance and retirement available.
Binder Heating & Air Conditioning is an Affirmative Action, Equal Opportunity Employer